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Información general

Fecha de publicación:
02/03/2015

Información general

Posición: Administrador de servicios de atención al cliente español
Ubicación: Southwark, London
Salario: £24,0000

Descripción del puesto

Renowned International luxury retailer is looking for a Spanish Customer Service Executive to join their established team in the multi-channel contact centre.

Key responsibilities are as follows:

-Pro-actively seek out, develop and respond to sales opportunities and maximise accordingly
-Contribute to monthly departmental sales plan achievement through team work
-Meet personal annual sales plan
-Offer ‘Signature Service’ to all customers (internal and external) at all times
-Meet departmental KPIs
-Manage the order process from inception through to successful delivery with specific reference to inventory management, servicing requirements, credit issues and high value order procedures
-Take ownership for all customer follow up, logging actions at all times
-Support open, accurate and prompt communication at all times both externally to clients and internally to colleagues.
-Escalate all pertinent matters to line manager as necessary

This is an inbound role and requires no outbound sales

You will be required to work on a shift basis to include some weekend and evening work.

Essential requirements:

-You must be completely fluent in English and Spanish
-Ideally you will have worked within an office based customer service/call centre environment but this is not essential
-You will excellent interpersonal and communication skills, both verbal and written.
-Good command of MS Word & Excel

Contacto

Si estás interesado/a en este puesto de trabajo, envía una copia de tu CV con tus datos de contacto junto con una carta de presentación a través del siguiente enlace: