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Información general

Fecha de publicación:
02/06/2015

Información general

Posición: Ejecutivo español de servicio al cliente en Booking.com
Ubicación: Londres
Salario: Competitivo

Descripción del puesto

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.

Booking.com UK, one of the support companies in the UK is looking for a Spanish-speaking Customer Service Executive (CSE) to join our brand new international work environment in London. We are looking for successful candidates to start with us as part of a brand new team in May 2015.

As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.

This is a full-time (40 hours per week) position in scheduled 8-hour shifts per day. We will be open 24/7 and are looking for flexible candidates to join us.

Main Responsibilities:

Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;
Delivering high level of customer service;
Actively participate in various projects within the department;
Promote the Booking.com culture along with your colleagues;
Our ideal candidate:

Has excellent communication and problem solving skills;
Takes responsibility and ownership;
Is passionate about helping customers;
Fluent in both written and spoken English and Spanish;
Available full-time (40 hours per week) and flexible in work schedule;
In possession of a valid work-permit for the UK.
What Booking.com will offer You!!!

Full-time (up to 5 weeks) paid training;
Work schedule 4-6 weeks in advance;
International working environment;
Convenient office location in London;
25 holidays per year (on full time basis);
Free lunch every day;·
Quarterly Bonus Plan – 12% of your salary, based on set targets;
Premium pay for certain hours worked at evening and weekends.

Contacto

Si estás interesado/a en este puesto de trabajo, envía una copia de tu CV con tus datos de contacto junto con una carta de presentación a través del siguiente enlace: