Fecha de publicación:
Posición: Servicio al cliente español en joyería
Ubicación: Southwark, London
Salario: £24,000 al año
Descripción del puesto
Renowned International luxury retailer is looking for a Spanish Customer Service Executive to join their established team in the multi-channel contact centre.
Key responsibilities are as follows:
Pro-actively seek out, develop and respond to sales opportunities and maximise accordingly
Contribute to monthly departmental sales plan achievement through team work
Meet personal annual sales plan
Offer ‘Signature Service’ to all customers (internal and external) at all times
Meet departmental KPIs
Manage the order process from inception through to successful delivery with specific reference to inventory management, servicing requirements, credit issues and high value order procedures
Take ownership for all customer follow up, logging actions at all times
Support open, accurate and prompt communication at all times both externally to clients and internally to colleagues.
Escalate all pertinent matters to line manager as necessary
You will be required to work on a shift basis to include some weekend and evening work.
– You must be completely fluent in English and Spanish
– Ideally you will have worked within an office based customer service/call centre environment but this is not essential
– You will excellent interpersonal and communication skills, both verbal and written.
– Good command of MS Word & Excel
Si estás interesada en este puesto de trabajo, envía una copia de tu CV con tus datos de contacto junto con una carta de presentación a través del siguiente enlace: